POSITION SUMMARY: This position has managerial responsibility over all Patient Access Quality Improvement initiatives

MINIMUM QUALIFICATIONS:

EDUCATION: High school graduate. Bachelor Degree in Health Care Management or like field preferred.

CERTIFICATION/LICENSES: N/A

SKILLS:

• In-depth knowledge of Call Center, Central Referrals, Pre-Authorization, Inpatient Notification, No Surprise Billing - Good Faith Estimate and SB71 processes, and Registration
• Strong technical and analytical skills. On the technical side, must showcase an understanding of Epic and the subsequent Patient Access systems all the while partnering with IT to develop specification requirements and adjustments to existing system configuration
• A demonstrated ability to communicate well both orally and in writing
• The ability to handle issues with diplomacy and professionalism
• The ability to establish priorities, effectively problem solve, and use good judgment and decision making in day-to-day operations
• The ability to oversee individuals with diverse skills and responsibilities
• Work well in time bound and the occasional urgent situations
• A demonstrated leadership role in collaborative teamwork
• Possess knowledge of process improvement methodologies, particularly those with respect to developing baselines, identifying core issues, and measuring through the improvement to achieve goals and targets
• Knowledge of the functional areas of patient scheduling, prior authorizations, referrals, revenue cycle, reimbursement practices, registration, and regulatory guidelines required along with ability to analyze large data sets, develop work plans, and build reporting
• Advanced computer knowledge, including Microsoft Office suite of products, including Word, Excel & Outlook
• Knowledge of EPIC is essential
• Ability to perform intense concentration for extended periods
• Ability to easily adapt to new programs and technology

EXPERIENCE: Seven (7) years' experience in Health care field required along with a minimum of three (5) in leading performance improvement

NATURE OF SUPERVISION:

-Responsible to: Executive Director, Patient Access Services

ENVIRONMENT: - Bloodborne pathogen A

Works in a clean, well-lighted ventilated smoke-free environment.

PHYSICAL REQUIREMENTS: Subject to stressful situations. Must be flexible in work schedule.